A ferry pulls up to the Skidegate Landing terminal. (File/Haida Gwaii Observer)

A ferry pulls up to the Skidegate Landing terminal. (File/Haida Gwaii Observer)

Islanders want BC Ferries to follow order that lets residents board before tourists

For ferry-dependent communities, ferries are often the sole practical lifeline to work, school or medical appointments.

  • Jul. 12, 2020 3:30 p.m.

By Rochelle Baker, Local Journalism Initiative Reporter, National Observer

B.C. islanders are feeling trapped and calling for action on a Covid-19 measure that allows residents to board ferries first as the summer tourist season heats up.

Gruelling sailing waits in B.C.’s Discovery Islands have surged again, as the province relaxes guidelines on non-essential travel as part of its COVID-19 reopening plan.

Quadra Island resident Sarah Johnston says the return to two-sailing wait-times means the 20-minute crossing to Campbell River is now often a four-hour journey or more for essential goods or medical appointments.

“It’s crazy,” Johnston said of the ferry traffic that regularly spills out of the parking lot and holding lanes, and up the hill from the terminal into Quadra’s road ways.

“If this is what we’re seeing in a summer with travel restrictions, imagine what will it be like in the future.”

And for neighbouring Cortes Island residents negotiating a two-ferry journey, the waits are even longer.

For ferry-dependent communities such as Quadra and Cortes, located off Vancouver Island’s northeast coast ­— and for a score of other coastal communities in British Columbia — ferries are often the sole practical lifeline to work, school or medical appointments.

But BC Ferries is not acting on a temporary emergency ministerial order that permits residents priority boarding, and which the Ministry of Transport confirms is in place.

Johnston said she typically takes measures to avoid peak hours, but some issues make travelling during busy sailings unavoidable.

“Last summer I was dealing with numerous medical appointments with my dad who was suffering from a serious medical condition,” Johnston said.

“He wasn’t able to sit in a car comfortably for long periods of time, and that made it really hard.”

READ MORE: Departure Bay ferry capacity increases to 70%, says BC Ferries

They did their best to avoid rush hours, but medical appointments typically fell into peak travelling periods, she said.

Johnston wants BC Ferries to offer island residents preferred boarding currently allowed under Ministerial Order (MO84) due to the COVID-19 crisis.

Johnston has asked about the priority boarding option at the ticket booth in Campbell River on several occasions. Attendants provided a variety of explanations why it wasn’t being offered, such as inadequate staffing levels and logistical issues, such as insufficient holding areas in smaller terminals, Johnston said.

“I don’t see why it’s that big an issue,” Johnston said, adding that preferred boarding measures wouldn’t have to be for every occasion or sailing.

She’d like to see a “get out of jail free” pass issued to residents on a once weekly basis for essential or unavoidable travel.

“I’m sure part of the resistance is, if they did it under the order and it succeeded, what reason would they have not to continue into the future,” she said.

BC Ferries spokesperson Deborah Marshall confirmed that residents and essential goods and workers are temporarily being given priority on sailings during the state of emergency due to the pandemic.

“It wasn’t an issue in the beginning of the pandemic, because our traffic had completely fallen off,” Marshall stated in an email Tuesday.

“Now that traffic is coming back and the province has lifted ‘non-essential’ travel (guidelines) it is becoming an issue on many routes.”

But Marshall did not clarify why priority boarding wasn’t being offered to Discovery Island residents, as it has been on other routes such as the Sunshine Coast.

The BC Ferries website states customers will be asked at check-in if they qualify for priority boarding. The website also recommends people make reservations if they want to ensure priority on a specific sailing.

However, reservations aren’t available on smaller routes serving Quadra and Cortes islands and other island communities in the inside passage between the mainland and Vancouver Island.

Quadra Island regional director Jim Abram said it is clear islanders should be getting preferential boarding.

“The ministerial order is very clear that residents have priority loading as long as we’re in a state of emergency,” Abram said.

Workarounds are likely possible to logistical issues, he said.

“We have really good people working at the booth, and they are always careful about loading properly,” he said.

“They are very creative and can probably find ways to hold (vehicles).”

Priority boarding exists for those with urgent medical emergencies and Cortes residents already get preferential boarding to Campbell River twice a week on a morning sailing, Abram noted.

It shouldn’t be out of the question to make similar arrangements for Quadra residents, he added.

Residents regularly using the ferries ultimately pay more toward operational costs, Abram said.

“We pay taxes, but we also pay a healthly fare towards the operation,” he said. “We’re being double dinged as residents.”

High-season traffic makes it difficult for residents to get to work, appointments or attend business, he added.

“It is almost impossible to use the ferry system when it is completely clogged with non-residents,” Abram said, noting the current focus on staycations has brought more and larger vehicles with campers, boats and RVs to the island.

“We have accommodated and welcomed tourists, and we still do, but the situation just happens to have changed… we are in a worldwide pandemic.”

Noba Anderson, Cortes Island regional director, said calls for priority boarding aren’t necessarily universal, but many islanders have been requesting the service for years.

“We’ve always been told (by BC Ferries) a customer, is a customer, is a customer,” Anderson said.

“It would be a very interesting trial to see if they can do it, and if they can, it would be important to have a more in-depth conversation about whether it can be implemented moving forward.”

But not all residents agree with the notion of preferred boarding.

Quadra resident and retired BC Ferries captain John Arnold said everybody feels they have a justifiable reason to get on the ferry before someone else.

Everyone who chooses to live on the islands knows ferry waits in summer have been an issue for decades, he added.

“(It’s like) someone building a tree house and then demanding someone else supply the ladder,” Arnold said.

He suggested residents are best served by adapting practical measures, such as leaving a second, cheap car across the water and walking on board.

“I only go when I have to, consolidate errands as much as possible, and the number one rule is to go and get back early,” Arnold said.

He also thinks it would be a logistical nightmare for attendants at the smaller terminals to organize priority boarding.

Quadra resident Alan Atkinson was one of many travellers stranded in a long vehicle backup that snaked its way out of the Quathiaski Cove ferry terminal on Thursday.

But he still feels first come, first served is the fairest option.

“We’re all paying the same taxes for the system,” Atkinson said.

He noted he was heading to Campbell River to shop, but could have come for a less crowded sailing.

“I don’t necessarily have to be here right now,” he said.

Transportation Minister and local MLA Claire Trevena also confirmed that the ministerial order was in place.

The province has the expectation the order be acted on, but operational issues fall to BC Ferries, Trevena said Friday.

“We’d hope BC Ferries would be respecting the order, but there is always what the implementation is on the ground,” she said.

BC Ferries must balance both commercial and public interests when making operational decisions, Trevena said.

Priority boarding is a temporary measure under the order, and caution needs to be exercised to avoid pitting residents against tourists, especially given many coastal economies such as Quadra are reliant on tourism, she added.

“We want to avoid getting a battle about that,” Trevena said.

“We know coastal communities are reliant on BC Ferries,” she said.

“We as a government are committed to system that serves B.C. residents, but that also includes every B.C. business.”


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

bc ferryBCFerriesCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Nick Warmerdam and his dog Diesel are inviting locals to check out the Lakeland Farm U-pick Flower Farm this spring. (Ben Lypka/Abbotsford News)
VIDEO & SLIDESHOW: Abbotsford’s Lakeland Flowers opens for spring

Tulip farm attraction opened on April 14, open to the public daily seven days a week

A man holds a child while speaking with RCMP following an erratic driving incident on Highway 1 in Chilliwack on Friday, April 16, 2021. The child and a woman (but not this man) were in this Jeep Grand Cherokee which hit a barrier and a parked car on Highway 1 and continued driving. The vehicle finally exited the highway at Yale Road West and came to a stop. (Jenna Hauck/ Chilliwack Progress)
Video captures woman driving erratically with child after hitting barrier, car on Hwy 1 in Chilliwack

Smoke seen coming from SUV as it continues to travel eastbound of shoulder of highway

Video image
UPDATE: Bridge traffic moving normally after high-velocity crash involving logging truck

Northbound crash occurred at approximately 2 p.m., involves 6 vehicles, north lanes shut down

An undated picture of the Hope Station House. (Photo/Save The Hope Station House)
Hope council must consider all options for Station House: B.C. Ombudsperson

Investigation ‘revealed flaws in District’s process,’ statement said

The West Coast Women’s Show is among numerous events held annually at Tradex in Abbotsford. (Abbotsford News file photo)
Show producers start petition against city’s call for Tradex proposals

Abbotsford site should remain as events facility, petition states

Rainbow trouts thrashing with life as they’re about to be transferred to the largest lake of their lives, even though it’s pretty small. These rainbows have a blue tinge because they matched the blue of their hatchery pen, but soon they’ll take on the green-browns of their new home at Lookout Lake. (Zoe Ducklow/News Staff)
VIDEO: B.C. lake stocked with hatchery trout to delight of a seniors fishing club

The Cherish Trout Scouts made plans to come back fishing soon

Royal Inland Hospital in Kamloops. (Dave Eagles/Kamloops This Week file photo)
RCMP intercept vehicle fleeing with infant taken from Kamloops hospital

The baby was at the hospital receiving life-saving care

Premier John Horgan receives a dose of the AstraZeneca COVID-19 vaccine at the pharmacy in James Bay Thrifty’s Foods in Victoria, B.C., on Friday, April 16, 2021. THE CANADIAN PRESS/Chad Hipolito
B.C. Premier John Horgan gets AstraZeneca shot, encourages others

27% of residents in B.C. have now been vaccinated against COVID-19

Former Pitt Meadows city councillor David Murray was convicted of sex assault, and is now being sued by the victim. (files)
Former Pitt Meadows city councillor sued for sex assault

David Murray was convicted in 2017 of sexually assaulting a teen 25 years earlier

Vancouver Police Const. Deepak Sood is under review by the Independent Investigations Office of B.C. after making comments to a harm reduction advocate Sunday, April 11. (Screen grab)
VIDEO: Vancouver officer convicted of uttering threats under watchdog review again

Const. Deepak Sood was recorded Sunday saying ‘I’ll smack you’ and ‘go back to selling drugs’ to a harm reduction advocate

Provincial health officer Dr. Bonnie Henry prepares a daily update on the coronavirus pandemic, April 21, 2020. (B.C. Government)
B.C.’s COVID-19 infection rate persists, 1,005 new cases Friday

Hospitalization up to 425, six more virus-related deaths

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

The Nautical Dog Cafe at Skaha marina is getting its patio ready in hopes Mother Nature will provide where provincial restrictions have taken away indoor dining. (Facebook)
‘A lot of instability’: B.C. restaurants in layoff limbo

As COVID-19 cases stay high, restaurants in British Columbia are closed to indoor dining

Prime Minister Justin Trudeau looks on as Deputy Prime Minister and Finance Minister Chrystia Freeland responds to a question during a news conference on Parliament Hill in Ottawa, Tuesday, Aug. 18, 2020. THE CANADIAN PRESS/Adrian Wyld
Expectations high as Trudeau Liberals get ready to unveil first pandemic budget

The Liberals will look to thread an economic needle with Monday’s budget

Most Read