Abbotsford Fire Rescue Service has now switched to E-Comm for its dispatch services. (File photo)

Abbotsford Fire Rescue Service has now switched to E-Comm for its dispatch services. (File photo)

Abbotsford fire department switches to E-Comm for its dispatch services

Among 15 in Fraser Valley Regional District to make the change

E-Comm, the organization operating the largest 911 call centre in B.C., is now providing dispatch services for 15 fire departments in the Fraser Valley Regional District (FVRD), including Abbotsford Fire Rescue Service.

The agency is also now handling seven fire departments in the Regional District of North Okanagan (RDNO).

Dispatch moves occurred over the last two weeks, with E-Comm completing all transitions last Wednesday morning.

This means that local calls now go through a call centre in Vancouver.

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E-Comm has been the 911 answer point for the RDNO and FVRD since 2014 and 2016 respectively, and now will be providing call-taking and dispatch services for fire departments within these regions.

In total, the agency now provides dispatch services for more than 70 police agencies and fire departments within 25 regional districts across the province.

E‐Comm also owns and operates the largest multi‐jurisdictional, tri‐service wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.

The Abbotsford Police Department first began using that system in 2011, and made the move to E-Comm for its dispatch services in September 2017.

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