(The Canadian Press)

Why did you buy that? Unearthing the roots of consumer choices in the pandemic

The top-selling grocery items have been non-perishable staples like pasta, soup and canned vegetables

Toilet paper. Flour. Gardening supplies.

Over the past two months, consumers have flocked from one hot-ticket item to another even as widespread retail closures and physical distancing measures aimed at slowing the spread of COVID-19 has Canadians spending less overall.

The reason for long lines at the grocery store is apparent— shuttered restaurants means pantries need restocking faster — but it’s less obvious why a viral infection triggers a run on Charmin. But experts say unique spending habits are to be expected at a time when consumers are guided by evolutionary impulse, schedule changes and even boredom.

In the week ending March 14 — about two weeks after Health Minister Patty Hajdu advised Canadians to prepare supplies at home — sales of hand sanitizer, masks and gloves skyrocketed, with sanitizer sales up by 639 per cent, Statistics Canada reported.

Less expected was a sudden run on toilet paper, however, with purchases spiking 241 per cent year over year by mid-month.

“It’s an item without a substitute,” said Jeff Donaldson, a PhD candidate at Carleton University and public policy researcher focusing on emergency preparedness. “From a basic primal human need, of all the things that we don’t want to run out of, it’s toilet paper, because it’s one of those few products that’s required for daily functioning.”

That Canada has a robust pulp and paper industry made no difference to shoppers. “All we need is to see one picture of 15 people lined up at Costco with their carts full of toilet paper and you just set off the human race going after toilet paper, because we have a fear about it,” Donaldson said. From a psychological perspective, he said, uncertainty often has people seeking a sense of control. Stocking up on supplies fills that need.

Trust in authority also played a role. Grocery purchases peaked in mid-March, shortly after Prime Minister Justin Trudeau announced sweeping steps to tackle the virus following a drumbeat of public health advisories on physical distancing. “We trust our institutions,” Donaldson said. “A lot of consumer decisions and awareness is based upon information flow from official sources.”

Among the top-selling grocery items were non-perishable staples like pasta, soup and canned vegetables, according to StatCan. And as baked goods started to appear on more social media feeds, flour was highly sought after.

“My kids are baking like there is no tomorrow. And I’m their best customer,” said Sandrine Devillard, who co-authored a McKinsey & Co. report on current purchasing trends.

The survey, conducted between April 21 and 23, asked consumers about their spending plans in the near future. McKinsey found that Canadians expect to pull back financially in all but three of the 32 spending categories: Groceries, snacks and home entertainment.

“The trends tend to mirror our behaviour,” said Michael LeBlanc, a senior adviser at the Retail Council of Canada.

Bound to their kitchens and living rooms, Canadians say they intend to spend much more time cooking, watching movies and shows, communicating by phone and online and tackling home improvement projects, McKinsey found.

A recent Royal Bank of Canada analysis concluded consumers are spending more on household construction as well as books, music and streaming.

Purchases at construction material, appliance, and furniture stores saw an uptick late last month.

Apparel sales are sagging severely — “tiles, not turtlenecks,” as RBC put it. But upmarket tops are in demand amid the proliferation of video conferencing, LeBlanc said.

“Maybe it’s time for a nice, bespoke sweater to make me look good on Zoom.”

Spending on home entertainment including books, music and cable and streaming continued to increase in the week of April 21, rising more than 20 per cent above the pre-COVID-19 average, according to RBC.

E-commerce groceries, which accounted for roughly 1.5 per cent of grocery sales in 2019, have shot up to between 10 and 12 per cent of the total, LeBlanc said.

New routines — like buying groceries online — that are compelled by circumstance can settle into entrenched behaviours that change the retail game in the long term.

“Times of disruption like this are times when a lot of thoughtless habits break,” said Nathan Novemsky, a marketing professor at the Yale School of Management.

“Maybe shoppers felt they needed to pick out their own tomatoes and apples at the supermarket — didn’t trust not seeing food before they got it — but once they tried online, the vast majority of people said, ‘Oh, this is pretty nice.’”

Christopher Reynolds, The Canadian Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Police watchdog investigating after man injured during Abbotsford standoff

Man seriously injured during arrest on May 21 at Abbotsford hotel room

New executive director for Fraser Valley Child Development Centre

Karen Dickenson Smith succeeds Karen McLean, who has retired after 22 years

Annual Walk for Alzheimer’s goes online on May 31

Event held every year in Abbotsford now raising funds through virtual event

UPDATE: Man from Mexico reported missing in Abbotsford has been located

Police report that Antonio Fernandez, 29, has been found safe and sound

Pedestrian struck in late-night collision on Highway 1 in Hope

RCMP were on scene at the incident near Flood Hope Road where traffic was rerouted for eight hours

Feds looking at ways to reunite families amid COVID-19 border restrictions with U.S.

Some families with members of dual-citizenship have become separated due to the pandemic

Facing changes together: Your community, your journalists

New platform allows readers to make a one-time or ongoing donation to support local journalism

‘Took about three minutes to kill’: Langley man finds Asian giant ‘murder hornet’ inside bedroom

The extra-large invasive insect had been first discovered in Brookswood on Thursday, May 28

Police watchdog recommends charges against five Mounties in Prince George man’s death

Police used pepper spray on the man, who then had trouble breathing before dying at the scene

B.C. tourism seeks relief as businesses wait for COVID-19 restrictions to ease

Mid-June earliest for more in-province travel to be authorized

Reward for info on trapped raccoon rises to $6,000

Activists have donated to try to find whoever laid a trap in Delta

Man last seen walking out of Royal Columbian Hospital found dead

It is unclear how or why Gavin Deloes was able to leave the New Westminster hospital

VIDEO: Humpback whales put on quite a show

The ‘playful’ pod lingered by a Campbell River tour operator’s boat for quite some time

Large cruise ships barred from Canadian waters until end of October: Garneau

Last year 140 cruise ships brought more than two million visitors to Canadian ports

Most Read