Ken Poole stands by his car with a decal for a three-day insurance policy he said he was forced to buy due to ICBC software that didn’t know the number of days in February (he blocked his licence plate number to protect his privacy).                                Kelvin Gawley/Abbotsford News

Ken Poole stands by his car with a decal for a three-day insurance policy he said he was forced to buy due to ICBC software that didn’t know the number of days in February (he blocked his licence plate number to protect his privacy). Kelvin Gawley/Abbotsford News

VIDEO: Non-existent date forces Abbotsford man to purchase extra car insurance

Software that scheduled policy end on Feb. 29 caused headache for Ken Poole

How many days are there in February?

It’s an easy enough question to answer – 28 most years, 29 during leap years – but software developers apparently forgot, leading to a bureaucratic headache and added insurance costs for at least one Abbotsford man.

Ken Poole went to a local ICBC broker on Nov. 27, seeking a quote to renew his car insurance for three more months. To his surprise, he was told he could not do so, because such a plan would expire on Feb. 29, 2018 — a day that doesn’t exist.

The broker called ICBC, he said, and was told it was a computer glitch with no easy solution.

“I got pretty frustrated, I stormed out,” Poole said.

He said he called ICBC himself the next day and was told essentially the same thing: “that the computer system does not operate properly.”

Poole was forced to buy three days worth of insurance to bridge him until the end of November, and plans to then buy his three-month plan on Dec. 1. He said the bridge plan costs less than $20 after tax but was a challenge for his strict budget.

“What bugs me is that when people budget, such as myself, on limited funds, we’re forced to go and take money from something else to pay for three days of insurance, so we can get three months in three days,” he said.

Poole blamed a new ICBC software program last year, which he believes unnecessarily replaced an adequate system.

“In my mind, another waste of taxpayers’ money by the [former Premier Christy] Clark government,” he said.

Poole was among a “very small number of customers” affected by the issue, according to ICBC spokesperson Lindsay Olsen. She said only those wishing to buy a three-month policy ending on the non-existent Feb. 29 were affected.

She did not provide an exact number of those affected provincewide.

Poole and others in the same boat were given two options, Olsen said: buy a longer policy or a three-day policy, followed by a three-month policy. Poole said his limited resources made affording more than three months of insurance impossible.

“These options were communicated to brokers but, given how few customers would be impacted by this, some brokers may have needed assistance,” she said. “We apologize to any customers who were inconvenienced but we feel the two options we put in place were good ones.”

Olsen said the glitch would be fixed within two weeks and the problem would not affect anyone else in the future.


@KelvinGawley
kelvin.gawley@abbynews.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Ripy Jubbal of Abbotsford has received a 30-month jail sentence for the fraudulent use of credit cards and credit card data. (Facebook photo)
Abbotsford woman sentenced for $80K in fraudulent credit card purchases

Ripy Jubbal and spouse used identities of 19 different victims, court hears

....
Dutch Canadian Liberation Society donates commemorative panels to Abbotsford school

Upper Sumas Elementary School receives artwork highlighting students work with Dutch Heritage Day

A woman in the Harrison Mills area was attacked by a cougar on Tuesday, May 4. (File photo)
UPDATE: 2 cougars killed following attack in Harrison Mills

Attack victim remains in hospital in stable condition

....
Abbotsford graphic designer pitches Flyers rebrand for AHL team

Alex Svarez suggests new affiliate team turns back the clock and brings back Flyers moniker

Mike Haire, a former vice-principal at W. A. Fraser Middle School in Abbotsford, began court proceedings on Monday, May 3 in New Westminster for two child pornography offences.
Trial paused for former Abbotsford vice-principal charged with child porn

Judge reserves decision on admissibility of evidence against Mike Haire

Jose Marchand prepares Pfizer COVID-19 vaccination doses at a mobile clinic for members of First Nations and their partners, in Montreal, Friday, April 30, 2021. The National Advisory Committee on Immunization is coming under fire after contradicting the advice Canadians have been receiving for weeks to take the first vaccine against COVID-19 that they’re offered. THE CANADIAN PRESS/Ryan Remiorz
Trudeau says he is glad he got AstraZeneca, vaccines are only way out of pandemic

‘The most important thing is to get vaccinated with the first vaccine offered to you’

B.C.’s provincial health officer, Dr. Bonnie Henry. THE CANADIAN PRESS/Jonathan Hayward
Dip in COVID-19 cases with 572 newly announced in B.C.

No new deaths have been reported but hospitalized patients are up to 481, with 161 being treated in intensive care

Solar panels on a parking garage at the University of B.C. will be used to separate water into oxygen and hydrogen, the latter captured to supply a vehicle filling station. (UBC video)
UBC parkade project to use solar energy for hydrogen vehicles

Demonstration project gets $5.6M in low-carbon fuel credits

FILE – A student arrives at school as teachers dressed in red participate in a solidarity march to raise awareness about cases of COVID-19 at Ecole Woodward Hill Elementary School, in Surrey, B.C., on Tuesday, February 23, 2021. THE CANADIAN PRESS/Darryl Dyck
B.C. ‘should be able to’ offer 1st dose of COVID vaccine to kids 12+ by end of June: Henry

Health Canada authorized the vaccine for younger teens this morning

A woman wears a face mask and shield to curb the spread of COVID-19 while walking in North Vancouver, B.C., on Wednesday, January 6, 2021. THE CANADIAN PRESS/Darryl Dyck
B.C. CDC updates info, acknowledging small respiratory droplets can spread COVID-19

Large droplets, not aerosols had been fixture of public health messaging for many months

A picture of Shirley Ann Soosay was rendered from a postmortem photographer and circulated on social media. (DDP graphic)
B.C. genealogist key to naming murder victim in decades-old California cold case

In July 1980, Shirley Ann Soosay was raped and stabbed to death

Mary Kitagawa was born on Salt Spring Island and was seven years old when she was interned along with 22,000 B.C. residents in 1942. (B.C. government video)
B.C. funds health services for survivors of Japanese internment

Seniors describe legacy of World War II displacement

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Most Read