Tolls go on the new Port Mann Bridge when it officially opens in December

Security breach triggers warning to some toll bridge users

99 per cent of registered Port Mann accounts unaffected

More than 270 drivers who have just registered for the new Port Mann Bridge tolling system are being warned a privacy breach may have compromised their accounts.

An unauthorized employee who got the job in the Coquitlam service centre under false pretences and took the registrations of affected drivers by phone was fired Friday and is under investigation by the RCMP, Transportation Investment Corp. CEO Mike Proudfoot said.

“This person was not who he claimed to be when he was hired,” Proudfoot said.

He said the only affected customers are those who dealt with the worker by phone and they are receiving registered letters advising of the incident so they can watch their accounts for any unauthorized transactions.

“There’s no evidence to indicate that personal information has been compromised,” Proudfoot said, calling the letters a “precaution.”

He said accounts that were set up by drivers online – rather than by phone through the service centre – are unaffected.

“The vast majority of our accounts are registered online and the payment information is encrypted and cannot be accessed by any employee.”

So far, about 50,000 TReO tolling accounts have been set up covering 80,000 vehicles, meaning less than one per cent of accounts were at risk.

Port Mann Bridge users who register before March get half-price tolls for the first year as well as 20 free crossings if they sign up before December.

The fired worker was with tolling contractor Trans-Canada Flow and Proudfoot said the firm is taking the matter “very seriously.”

He said the TI Corp.’s immediate steps included conducting an internal review, calling in the RCMP, notifying B.C.’s Information and Privacy Commissioner and setting up dedicated phone lines where anyone affected can call and speak to a privacy specialist.

Asked if the incident may reduce public confidence and slow the TReO sign-up rate, Proudfoot said it should not.

“I’m confident the system is secure,” he said. “The integrity of the tolling system has not been compromised.”

B.C. Freedom of Information and Privacy Association executive director Vincent Gogolek said the incident sounds serious and such breaches can allow criminals to commit not just credit card fraud but identity theft.

“When you have these very large collections of personal data and personal information it becomes attractive,” he said. “If this stuff is valuable to Facebook it is also valuable to criminals.”

Just Posted

Historic ‘Sumas Powerhouse’ in Abbotsford going up for auction

Former B.C. Electric substation - now a redesigned luxury property - open for bids starting Friday

Newcomers gather in Abbotsford to celebrate International Women’s Day

Ladies Night event features art, music and dance from many cultures

Abbotsford athletes Friesen, Hadwin earn Sport BC awards

Volleyball player, golfer amongst athletes honoured

Your daily commute and weather forecast: Mar. 19, 2019

We’re expected to see a record high for March 19, beating the 1960 record of 20 C by three degrees

Abbotsford couple named runners-up as Outstanding Young Farmers

Ray and Tracey Bredenhof run commercial broiler and hops farm

Five highlights in the 2019 federal budget

Latest budget includes a sprinkling of money for voters across a wide spectrum

Facebook to overhaul ad targeting to prevent discrimination

The company is also paying about $5 million to cover plaintiffs’ legal fees and other costs

B.C. mosque part of open-house effort launched in wake of New Zealand shootings

The ‘Visit a Mosque’ campaign aims to combat Islamophobia

Teacher reprimanded after incident with Grade 11 student in school gym

Gregory Norman Brock was teaching at a high school in the Maple Ridge-Pitt Meadows School District

‘That’s a load of crap’: Dog poop conspiracy spreads in White Rock

Allegation picked up steam through a Facebook page run by a city councillor

Explosives unit brought in after suspicious boxes left at B.C. RCMP detachment

Nanaimo RCMP issues all clear after packages were found on lawn earlier in the day

Avalanche control tomorrow on Highway 1

Expect closures of up to two hours east of Revelstoke

2019 BUDGET: As deficit grows, feds spend on job retraining, home incentives

Stronger economy last year delivered unexpected revenue bump of an extra $27.8 billion over six years

Newfoundland man caught after posting photo of himself drinking and driving

The 19-year-old took a photo of himself holding a beer bottle and cigarette while at the wheel

Most Read