One-in-five 911 calls are ‘non-emergencies’: E-Comm

One-in-five 911 calls are ‘non-emergencies’: E-Comm

New campaign urges callers to keep 911 clear for those with real emergencies

One-in-five 911 calls for police aren’t actually an emergency, according to new estimates by E-Comm.

According to the emergency communications centre, which serves most of B.C., call-takers received 387,000 calls in Metro Vancouver last year. Of those calls, about 77,000 were non-emergencies – a stat that has continued into 2017.

Last week, out of the 9,000 police calls received 1,800 were non-emergency calls, said Jasmine Bradley, E-Comm’s manager of corporate communications.

In response to the 20 per cent of non-emergency calls, the communications centre has launched a new campaign urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

While some calls are so ridiculous they make the communication centre’s annual top 10 worst list – like a person in 2016 who called 911 because their gym locker was “broken” – others may be less obvious to some.

Jefferey Chin, who’s been a call-taker with the service for three years, told Black Press he receives non-emergency calls almost every shift.

READ MORE: New paramedic to help make sure unusual symptoms get the right response

READ MORE: Stuck gym lockers, job queries top 2016 list of reasons to not call 911

“Before we ask a 911 caller to hang-up and call their local non-emergency number, we have to take time to assess whether the situation is an actual emergency,” he said.

In one instance, he received a call from someone whose vehicle had been broken into three days earlier.

“My caller certainly needed to report that break-in to police, but the non-emergency line is a better choice so that if someone calls 911 for a true emergency, they get through as soon as possible.”

So what is the difference between an incident for 911 and one for the non-emergency number?

“Non-emergencies are still police matters, but they don’t require an immediate response from police, fire or ambulance,” Bradley said.

Situations still in progress, an incident that results in injury or when a suspect is still on scene are examples of when 911 should be called.

Recent examples of police matters that were better suited for the regional non-emergency line, Bradley said, include:

  • Vehicle break-in that happened three days earlier
  • Motor vehicle crash with no injuries and the vehicle was driveable
  • A break-in that occurred 90 minutes earlier, with no suspect on scene and no one at risk

Still, if someone is in doubt about how dire their emergency or situation is, it’s better to call 911, Bradley said.

“We appreciate that sometimes it can be difficult, to know if the situation is emergency or non-emergency.”

To find out what your local non-emergency number is, click here.


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A heavy police presence was on scene on Dec. 28, 2017 following the shooting death on Bates Road in Abbotsford of Alexander Blanarou, 24, of Surrey. (Abbotsford News file photo)
Three men charged with Abbotsford shooting death of Surrey man

Alexander Blanarou, 24, was killed in a rural area on Dec. 28, 2017

Photo by Dale Klippenstein
Hit-and-run driver knocks pedestrian into ditch in Abbotsford

Woman was walking in area of Harris Road and Riverside Street on Monday

Tabor Home in Abbotsford. (Ben Lypka/Abbotsford News)
B.C.’s largest COVID-19 care-home outbreak records 19 deaths, 147 cases

Tabor Home in Abbotsford has been battling outbreak since Nov. 4

Abbotsford residents gather in the Clearbrook area on Monday to demonstrate against what they say is unfairt treatment by the Indian government to farmers in the Punjab region of that country. (Maan Sidhu photo)
Abbotsford residents gather to protest unfair treatment of India farmers

Locals believe new bills will devastate small farms, demand farmers be allowed to protest peacefully

Menno Place. (Google Street View image.)
32 family members respond to Abbotsford care home’s plea for staffing help during COVID-19 outbreak

Menno Home asks for relief workers for food service, laundry and housekeeping

A tongue-in-cheek message about wearing a face mask to curb the spread of COVID-19 on a sign outside a church near Royal Columbia Hospital, in New Westminster, B.C., on Sunday, Nov. 29, 2020. THE CANADIAN PRESS/Darryl Dyck
B.C.’s COVID-19 infection count climbs back up to 656

20 more people in hospital, active cases still rising

Mirandy Tracy, left, and Tara Kurtz are two Langley mothers who are organizing a "sick out" for Tuesday, Dec. 1 to protest COVID conditions in schools. They're calling for masks and smaller class sizes, among other things. (Matthew Claxton/Langley Advance Times)
Politician, labour leader throw support behind student Sick Out day

Langley parents started the movement to keep kids home on Dec. 1 as a protest

A family emerged with a purchase at the Tannenbaum Tree Farm at 5398 252 St in Aldergrove on Sunday, Nov. 29, 2020 (Dan Ferguson/Langley Advance Times)
Christmas tree season is off to an early start

People are ‘bored’ with staying home due to COVID-19 and want to decorate early, farm owner believes

THE CANADIAN PRESS/Nathan Denette
B.C. researchers launch study to test kids, young adults for COVID-19 antibodies

Kids and youth can often be asymptomatic carriers of the novel coronavirus

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

A convoy of seven pickup trucks, six of which were hauling boats, makes its way around the Chilliwack Law Courts on Dec. 1, 2020. (Jenna Hauck/ Chilliwack Progress)
First court date for Fraser River anglers ticketed during demonstration fishery

Convoy of trucks circled the courthouse in downtown Chilliwack Tuesday honking their support

A sign is seen this past summer outside the Yunesit’in Government office west of Williams Lake reminding visitors and members to stay safe amid the COVID-19 pandemic. (Rebecca Dyok photo)
B.C. First Nation leaders await privacy commissioner decision on COVID-19 information

Release of life-saving data cannot wait, says coalition of First Nations

Most Read