A food delivery person wears a face mask as they walk away from a downtown Vancouver restaurant with a pick-up on Thursday, Dec. 3, 2020. THE CANADIAN PRESS/Marissa Tiel

A food delivery person wears a face mask as they walk away from a downtown Vancouver restaurant with a pick-up on Thursday, Dec. 3, 2020. THE CANADIAN PRESS/Marissa Tiel

Late food, CERB and soiled mattresses: E-Comm releases worst 911 calls of 2020

Here are the top worst 911 calls of 2020, and who you should call instead

Emergency dispatchers serve an important purpose here in B.C. They direct police, fire and medical services to people in need, often at the worst times in their lives.

But in 2020, a few people got confused as when to call E-Comm 911, which operates emergency dispatch centres in B.C., and when to leave the phone alone.

And that error can have serious consequences.

“Our goal each year with this list of nuisance calls is to drive home the message that we need the public’s help to keep 9-1-1 lines free for people experiencing real emergencies who need immediate assistance from police, fire or ambulance agencies,” said Kaila Butler, E-Comm senior communications specialist.

Here are the top worst 911 calls of 2020, and who you should call instead:

Complaining that their food delivery driver did not deliver their meal

Aside from Amazon, no one benefitted from lockdowns more than food delivery services. And while your takeout burger might be the highlight of your day when everything else is closed, it’s not an emergency. Instead, try the restaurant or your delivery person. But remember: be nice.

READ MORE: B.C. caps restaurant delivery fees at 15%, temporarily

Enquiring if there is a full lockdown for COVID-19

Speaking of lockdowns, it’s been a roller coaster ride this year. What’s open, what’s closed, what’s allowed and what will net you a $230 ticket has been a source of confusion over the past few months. Luckily, it’s all compiled on the B.C. government’s website.

Wondering if having a trampoline is illegal during COVID-19

We can answer this one: As long as you don’t throw a party, you’re free to bounce the day away.

Asking for assistance to apply for CERB

The rollout of the Canada Emergency Response Benefit was a mixed bag. For many who lost their jobs to the pandemic, it was a lifeline. But it was confusing. While CERB ended in the fall, you can read all about the new benefits here.

READ MORE: CERB recipients should be prepared to pay income tax on payments, experts say

Complaining that the mattress they had purchased second hand was more soiled than advertised

It’s oft-repeated advice that you shouldn’t buy mattresses second hand, but if you’re concerned you should probably contact the seller.

Reporting that their bank card was stuck in the ATM

This is one for your bank, not 911. Call their customer service and see if you can put a freeze on your debit card in lieu of calling emergency dispatch.

Reporting their neighbour for smoking in a non-smoking building

If it’s a municipal rule, try your local bylaw officers. If not, the people to call are your landlord or your building’ management.

Enquiring about how to enter a career in law enforcement

Try “[city name] police careers” in Google.

Confirming the time

So many options: your watch, your cellphone, your laptop, your car radio, even your microwave.

Asking for help because they were locked out of their car

Any towing services, BCAA or your local locksmith would be happy to help you.

READ MORE: Small parking stalls and late-night vacuuming: Top 10 absurd 911 calls in 2019


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Best of 2020

Just Posted

Terry Driver as he looked around the time of the killing of Tanya Smith and the attempted murder of Misty Cockerill in Abbotsford in October 1995. No current photos are available of Driver.
‘Abbotsford Killer’ Terry Driver denied parole, deemed ‘high risk’ to re-offend

Driver murdered Tanya Smith, 16, and seriously injured Misty Cockerill, 15, in 1995

Boats in the Fraser River launched from Barrowtown and Ft. Langley on May 12 to search for the missing fisherman. (Steve Simpson)
Boats search the Fraser River for missing Abbotsford fisherman

Anyone with ‘a boat, time, or a drone’ to help bring Damian Dutrisac home was asked to help

Mina Shahsavar is a fourth-year student in the bachelor of science in nursing program at University of the Fraser Valley and is an employed student nurse at Abbotsford Regional Hospital. (Submitted photo)
Nursing student in Abbotsford plans for career in critical care

Mina Shahsavar inspired during hospital stays as a child

The Canadian Forensic Health Corporation, made up of (left to right) Kirstin Simpson, Adrienne Fershau, Tiffany Kafka, Susan Short and Cole Bruce, are changing the game for the forensic nurse occupation. (Submitted)
Abbotsford nurses create Canadian Forensic Health Corporation

Tiffany Kafka, Susan Short, Kirstin Simpson, Cole Bruce and Adrienne Fershau teaching new generation

A pair of deer were spotted in Abbotsford on Tuesday (May 11) morning. (Submitted)
VIDEO: Pair of deer explore Abbotsford neighbourhood

Resident captures deer duo munching on foliage and then wandering off

B.C. Labour Minister Harry Bains in the B.C. legislature, May 13, 2019. (Hansard TV)
VIDEO: B.C. to provide 3 days of sick pay for COVID-19 absences

Province will support employers on cost, labour minister says

Heavily armed police officers responded to a call on 203rd Street near Fraser Highway. (Dan Ferguson/Langley Advance Times)
VIDEO: Police swarm Langley dollar store

Heavily armed officers were seen entering the Dollarama in downtown Langley City

Erik Christian Oun, who worked for the Coquitlam school district, has had his teaching licence suspended for half a year. (Pixabay)
Coquitlam teacher suspended after messaging students online, calling them ‘cutie’ and ‘sweetheart’

Erik Oun’s licence has been suspended for half a year, a decision made by the B.C. Commissioner for Teacher Regulation

Brad MacKenzie, advocacy chair for the ALS Society of B.C., says having research projects in the province allows people here to have access to cutting-edge treatments now being developed. (B.C. government video)
B.C. funds research chair for Lou Gehrig’s disease at UBC

Pandemic has cut off patient access to international projects

In this Monday, March 15, 2021 file photo a vial of AstraZeneca vaccine is pictured in a pharmacy in Boulogne Billancourt, outside Paris. Questions remained Wednesday about the future of the Oxford-AstraZeneca vaccine in Canada, as Manitoba limited use of the shot and Ontario announced it planned to save an incoming shipment to use as second doses. THE CANADIAN PRESS/AP/Christophe Ena, File
Questions remain about the future of the Oxford-AstraZeneca shot in Canada

More than two million Canadians have received AstraZeneca and 17 have been confirmed to have VITT

A Mountie issued B.C. RCMP’s first ticket for non-essential travel May 1. (Black Press Media files)
Driver ticketed, told to ‘return to Lower Mainland immediately’ by Vancouver Island police

The motorist was originally pulled over for driving-related offences May 1

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Most Read