(Images: AirCanada.com)

(Images: AirCanada.com)

Kootenay kidney patient awaiting Air Canada refund

Dan Ervin has waited for an Air Canada refund since his kidney transplant was cancelled in August

Nobody wants to wait months for a refund cheque.

Especially if that cheque was a loan from a friend in the first place.

Dan Ervin lives in Trail and has been waiting for a kidney transplant for six years; however luck was in Ervin’s favour and a call came in August that a donor was available.

But the clock was ticking, because in order to receive a new kidney, Ervin had to get to Vancouver from Trail within 12 hours.

He lives on a small disability pension, money is tight and the plane ticket would cost hundreds of dollars Ervin didn’t have.

The next flight out of the West Kootenay Regional Airport was via Air Canada at the price of $323.53, one-way.

So Ervin’s good friend, a senior on a fixed income, saved the day. The man drove Ervin to the airport and paid $323.53 by debit for the Vancouver-bound flight.

Unfortunately, before Ervin could board, he received a call from Vancouver informing him the kidney was no longer available and the transplant cancelled.

Understandably upset, the men returned to the Air Canada desk and asked for a refund as the medical flight was no longer needed.

Ervin says they were told a refund could not be issued right away. Instead, they would have to wait for it to be processed at the corporate office, and a cheque would be mailed out.

Now mid-October, he is still waiting for the $323.53 refund.

Being out the money is a real hardship, because by the time Ervin pays rent and food, there’s nothing left to start paying back his friend.

“I’ve been calling them (Air Canada) every week for the last two months,” says Ervin, clearly frustrated. “All I’m getting is the run around, a wooden voice comes on the line and says, ‘your request is being processed and the cheque will be coming in the mail’.

That’s exactly what it (phone recording) says … and it’s hard because the people who loaned me the money did it as a favour to me, they are seniors and on a fixed income too.”

The Trail Times contacted Air Canada media relations Thursday, the company responded by email that afternoon, citing concern. The email stated the Air Canada Customer Relations team would be in touch with Ervin.

By late Saturday afternoon, Ervin says he has not yet been contacted by Air Canada.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The Abbotsford Police Department is investigating a shooting on Adair Avenue on Saturday night. (Photo by Dale Klippenstein)
Drive-by shooting in Abbotsford targeted home with young children, police say

Investigators believe home was mistakenly targeted by assailants

Menno Place. (Google Street View image.)
Abbotsford care home looks to hire residents’ family members amid COVID-19-related staff shortage

Family would get paid as temporary workers, while having chance to see loved ones while wearing PPE

Morning mist clears over the Hope Slough at Camp River Road on Sunday, Nov. 29, 2020. (Jessica Peters/ Chilliwack Progress)
WEATHER: Sunny skies in the forecast for Chilliwack and Abbotsford

Rain and wind expected Sunday night through Monday morning, then clear skies

The Abbotsford School District head offices. (Black Press file photo)
Abbotsford school district spent majority of emergency funds on staffing: report

District laid out spending plan for COVID-19 funds received from province and feds

LEFT: Krista Macinnis, with a red handprint across her face that symbolizes the silencing of First Nations people, displays the homework assignment that her Grade 6 daughter received on Tuesday. (Submitted photo)
RIGHT: Abbotsford School District Kevin Godden says the district takes responsibility for the harm the assignment caused.
Abbotsford school district must make amends for harmful residential school assignment: superintendent

‘The first step is to unreservedly apologize for the harm … caused to our community’: Kevin Godden

(Dave Landine/Facebook)
VIDEO: Dashcam captures head-on crash between snowplow and truck on northern B.C. highway

Driver posted to social media that he walked away largely unscathed

Black Press Media and BraveFace have come together to support children facing life-threatening conditions. Net proceeds from these washable, reusable, three-layer masks go to Make-A-Wish Foundation BC & Yukon.
Put on a BraveFace: Help make children’s wishes come true

Black Press Media, BraveFace host mask fundraiser for Make-A-Wish Foundation

A B.C. Ambulance Service paramedic wearing a face mask to curb the spread of COVID-19 moves a stretcher outside an ambulance at Royal Columbia Hospital, in New Westminster, B.C., on Sunday, November 29, 2020. THE CANADIAN PRESS/Darryl Dyck
Top doctor urges Canadians to limit gatherings as ‘deeply concerning’ outbreaks continue

Canada’s active cases currently stand at 63,835, compared to 53,907 a week prior

A Canadian Pacific freight train travels around Morant’s Curve near Lake Louise, Alta., on Monday, Dec. 1, 2014. A study looking at 646 wildlife deaths along the railway tracks in Banff and Yoho national parks in Alberta and British Columbia has found that train speed is one of the biggest factors. THE CANADIAN PRESS/Frank Gunn
Study finds train speed a top factor in wildlife deaths in Banff, Yoho national parks

Research concludes effective mitigation could address train speed and ability of wildlife to see trains

A airport worker is pictured at Vancouver International Airport in Richmond, B.C. Wednesday, March 18, 2020. THE CANADIAN PRESS/Jonathan Hayward
Canada extends COVID restrictions for non-U.S. travellers until Jan. 21 amid second wave

This ban is separate from the one restricting non-essential U.S. travel

Langley RCMP issued a $2,300 fine to the Riverside Calvary church in Langley in the 9600 block of 201 Street for holding an in-person service on Sunday, Nov. 29, 2020, despite a provincial COVID-19 related ban (Dan Ferguson/Black Press Media)
Updated: Langley church fined for holding in-person Sunday service

Calvary church was fined $2,300 for defying provincial order

(File photo)
Vancouver police warn of toxic drug supply after 7 people overdose at one party

Seven people between the ages of 25 to 42 were taken to hospital for further treatment.

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

A man walks by a COVID-19 test pod at the Vancouver airport in this undated handout photo. A study has launched to investigate the safest and most efficient way to rapidly test for COVID-19 in people taking off from the Vancouver airport. The airport authority says the study that got underway Friday at WestJet’s domestic check-in area is the first of its kind in Canada. THE CANADIAN PRESS/HO, Vancouver Airport Authority *MANDATORY CREDIT*
COVID-19 rapid test study launches at Vancouver airport for departing passengers

Airport authority says that a positive rapid test result does not constitute a medical diagnosis for COVID-19

Most Read