As retailers across the BC work to welcome customers back safely, the experience will look a little different.
Individual small businesses and large shopping centres alike are working to ensure that when you’re ready to return, you’ll do so feeling confident in the safety and physical distancing measures in place.
At Abbotsford’s Sevenoaks Shopping Centre, “New Days New Ways” shares a variety of safety protocols and shopping guidelines designed to help guests feel safe in their shopping experience.
Here’s a look at what’s happening at Sevenoaks
Curbside Pick-Up: Sevenoaks, in partnership with participating retailers, is offering the option of curbside pick-up. Simply visit shopsevenoaks.com, select the retailer you’d like to shop with, and contact the individual store by phone or online to confirm operating hours, the availability of the desired merchandise, and the payment options to complete your purchase.
When your order is ready, the retailer will notify you of the date and time for pick up and designated location. Call the store to confirm your arrival, and an employee will deliver the contactless purchase to your vehicle.
Monitoring numbers: In addition to traffic counters tabulating how many people are in the mall, security are monitoring mall traffic and observing to ensure customers aren’t congregating in large groups.
Signage and guidance: Inside, signage, floor decals and door decals positioned throughout remind people to stay two metres apart and practice physical distancing. Retailers also have individual physical distancing plans to ensure the number of customers in their stores does not exceed the acceptable limit. In the food court, restaurants are available for take-out or sit-down eating with a reduced capacity to adhere to physical distancing measures.
Committed to delivering the highest standards of community safety, the centre team have implemented additional cleaning protocols and safety practices, including reminders to:
- Use the hand sanitizer stations at the mall, wash hands often and avoid touching your mouth, nose and eyes.
- Practice safe physical distancing and to come back later if a store is busy.
- Stay home if you have a fever, cold or flu-like symptoms and avoid coming to the mall if you’ve been in contact with someone who is sick.
Sevenoaks Shopping Centre is currently open Monday to Saturday from 11 a.m. to 6 p.m. and Sunday from 11 a.m. to 5 p.m., though some retailers may open gradually and operate on varying hours. Click here for a list of stores that are now open; for updates on specific store hours, contact the retailer directly: shopsevenoaks.com/stores
Guest Services remains closed until further notice, but for assistance during mall hours, call
For the full list of Sevenoaks’ health and safety guidelines implemented, visit shopsevenoaks.com